A Day in the Life of a Field & Service Tech

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The industrial field is full of rewarding job opportunities for people who love working with their hands.

If you’re looking for a new career and like the industrial sector, becoming a field and service technician is one option you should look into.

But who are field and service technicians? What do they do? And is this job the right one for you?

The best way to answer those questions is to give you an in-depth look at a day in the life of a field and service tech. Keep reading to find that and to learn more about this job.

Role and responsibilities of a field & service technician

Before diving into a day in the life of a field service technician, let’s first take a closer look at who they are and what they do.

A field service technician’s main responsibility is to go out into the field to handle on-site servicing for electrical products or equipment. This can involve working with a wide variety of things, including:

  • Heating and cooling systems
  • Heavy machinery
  • Security systems
  • Computers
  • And other industrial tools

This is a pretty broad field. But the thing to know is that, like HVAC technicians, field and service technicians spend their time going out to job sites and client locations to solve problems instead of addressing those issues at a shop.

TYPICAL JOB DESCRIPTION

Job descriptions for these workers vary quite a bit because there are lots of different products and types of equipment that someone with this job title may work with. 

Employers may look for different qualifications based on the types of systems that they expect whoever they hire to work with.

That being said, here are some of the most common responsibilities listed on job descriptions for field and service technicians:

  • Provide exceptional customer service during field visits
  • Perform on-site installation, maintenance, and repair
  • Work with a wide variety of tools
  • Create service reports and documentation for the work you do
  • Answer questions from customers
  • Follow all safety procedures
  • Drive safely and efficiently from one job site to the next

EDUCATION AND ASPIRATION

There are a few different ways that you can qualify to become a field and service technician. The good news is that you don’t have to go back to school if you don’t want to.

It’s possible to become a field tech with on-the-job training. This involves completing an apprenticeship with a company that hires field and service technicians.

When you get hired, they’ll likely pair you with an experienced field tech who can show you the ropes until you’re ready to start working independently.

But some job descriptions ask for field and service techs with post-secondary education. If you want to qualify for these roles, then you may need to earn either a technical certification or an associate’s degree from a trade school or a community college.

Earning one of these degrees will take you some time, but doing so could help you make more as an entry-level worker and qualify for more job opportunities.

A day in the life of a field & service technician

A day in the life of a field and service technician is very similar to a day in the life of an HVAC technician. Both workers spend the majority of their days going from job site to job site.

An average field and service technician will begin their day at a normal hour, such as 8:00 or 9:00 AM. They’ll arrive at their company’s office and check in with their supervisor.

The supervisor will inform the field and service technician of which jobs they’re going to be responsible for that day. The worker will then put on their working gear, grab their tools, and head out on the road to get to the first job site.

At the job site, the field and service technician will interact with the client to gauge the situation. They’ll then use their expertise to identify the problem and repair it.

Once that’s complete, the field and service technician may go back to the office for a quick check-in or directly to the next job site. They’ll repeat this until their day is over, which generally occurs around 5:00 PM.

At the end of the day, a field service technician will typically complete and file any paperwork they generated throughout their day. Then they’ll change out of their work clothes and go home for the night.

It’s worth mentioning that some field service technicians have to work odd hours. You may need to work late at night, early in the morning, or on weekends depending on the nature of your position.

WORKING CONDITIONS

Field service technicians can work in many different conditions since they go from job site to job site. Some will spend a lot of time on construction sites, others will work primarily in manufacturing facilities and warehouses.

The exact places that you work and the conditions of those places will depend on your job description.

That being said, a field and service technician may have to spend a decent amount of time working in odd positions given the nature of the job. This can be uncomfortable and is something worth thinking about before you enter into the career.

Working hours and average salary 

If you’re thinking about becoming a field and service tech, then you also need to familiarize yourself with their working hours and average salary. We’ll cover that in this section.

WORKING HOURS

We touched on this in the previous section. But there are two major categories for field and service techs when it comes to working hours.

The first group handles non-emergency client requests. These field and service technicians generally work normal hours, which means Monday through Friday from about 9:00 AM to 5:00 PM.

The second group of field service technicians handles urgent client requests in addition to normal ones. These workers have to respond whenever they’re needed. So they’re often on-call and have to work during non-business hours.

That being said, you may be able to earn more money if you’re okay with working odd hours as a field service tech.

SALARY

Glassdoor says that the average salary for a field and service technician in the United States is $50,013. That’s similar to what other industrial workers make (such as HVAC technicians).

Of course, your salary could be more or less than that depending on factors like:

  • Your experience
  • Your location
  • The amount of training that you have
  • The specific industry that you work in

Pros and cons of being a field & service tech

As with any job, there are pros and cons to being a field and service technician. We’ll highlight some of those in this section.

One of the biggest pros of this line of work is the opportunity to solve engaging mechanical problems. This can be really rewarding for people who enjoy this type of thing.

Another benefit is independence. Field and service techs spend most of the day working on their own. So you won’t usually have to worry about being micromanaged.

On the downside, this job may not be a good fit for people who dislike traveling. You’ll spend a good portion of your day driving back and forth from job sites. That can wear on some people.

Another thing to think about is that you likely won’t get to spend much time working around others. The independence of this job can be a benefit. But too much independence can cause loneliness and isolation.

Is this the right profession for you?

If you’ve read all the way through this article, you know a lot about field and service technicians. So, how do you use that information to decide whether this is the right career for you?

The first step is to understand what you want out of a job. If you’re someone who enjoys working with their hands and being independent, this position could be a great fit.

But if you enjoy working around other people or you dislike having to travel, then you may want to look for another job opportunity.

Ultimately, you’re the only person who can weigh the pros and the cons of this job and figure out which way the scale leans.

Use Rock The Trades to find your next field & service tech job

If you’re ready to start searching for field and service technician jobs, Rock the Trades has you covered. Our app automatically connects you with employers in your area who are interested in hiring workers with your skills.

All that you need to do is download the app and tell us a bit about yourself. We’ll handle the rest.

So why wait? Take the first step towards your next field and service tech job by downloading the Rock the Trades app.

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